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FAQ

Our commitment to you does not end at delivery. Items may be returned or exchanged within 14 days from the date on which the status of the package is shown as delivered. The customer is responsible for return shipping fees. To be eligible for return, item must come back to us in its original condition and packaging, accompanied by all original documentation. Not applicable for non-returnable products. Futher information, please refer to : Non-returnable Products (link to T&C – non- returnable products) and Return Policy

What is your return policy?

Tracking your order is a simple and convenient process. Once your order is placed and processed, you will receive an email notification containing your order details, including a tracking number. You can view your order process at every step via [Track Your Order]

How can I track my Order?

Yes, our offer delivery in many countries worldwide
Further details, please vew our: international shipping and payment policies.(link to T&C – Delivery, Title and Risk)

Do you provide international delivery?

Certainly! We have multiple locations to offer you a personalized shopping experience with our customer service team. We would be delighted to welcome you to our office to meet our dedicated team in person. Make a ppointment now. 

Can I see your team in person?

Absolutely! We would be thrilled to help you design a custom piece of jewelry featuring our beautiful lab-grown or natural diamonds. Our expert team of designers and jewelers is here to collaborate with you and turn your vision into reality.  Simply reach out to our customer service team, and we'll guide you through the custom design process step by step. Your satisfaction is our top priority, and we look forward to crafting a one-of-a-kind piece that you'll cherish for a lifetime.

Can you help me design a custom piece of Jewelry?

Yes, we offer a diverse selection of diamonds, including Lab-grown (link to Lab-grown menu page), Natural diamonds (link to Natural diamonds menu page) and Memorial diamonds (link to Memorial diamond menu page). Our commitment is to provide our customers with a wide range of options, ensuring that each individual can find the perfect diamond that aligns with their preferences and values.

Do you provide Natural Diamonds?

Memorial diamond is a remarkable and innovative process that transforms the carbon extracted from human or animal cremation ashes into genuine diamonds. This extraordinary and sentimental method allows you to immortalize the memories of your loved ones by converting a small portion of their ashes into a precious gem.

If you desire to commemorate the memories of your loved ones in a unique and meaningful way, the ash-to-diamond process offers an extraordinary opportunity to preserve their essence and create a cherished treasure that will endure for generations to come. For more information, please contact our customer service team.

What is a Memorial Diamond?

Yes, our diamonds are certified by reputable and independent gemological laboratories. We understand the importance of providing our customers with complete transparency and assurance regarding the quality and authenticity of our diamonds. Each lab-grown diamond in our collection undergoes rigorous grading and evaluation by renowned gemological institutes. 

Are lab-grown Diamonds certified?

Yes, lab-grown diamonds are generally considered more environmentally friendly than mined diamonds, as they require less energy and don't involve mining activities.

Are lab-grown Diamonds environmentally friendly?

Yes. Lab created diamonds have the same physical, chemical, and optical characteristics as natural diamonds, as well as the same fire, scintillation, and sparkle. They are real diamonds. Lab created diamonds are nearly impossible to differentiate from natural diamonds with the naked eye.

Are Lab Diamonds real Diamonds?
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